Shipping Policy – Effective January 4, 2025

At ConaratiFreeze, we prioritize fast and reliable shipping to ensure that your laptop purchase arrives safely and on time. Our shipping policy provides details on how we handle the shipping process, the different options available, and our commitment to customer satisfaction. Below, you will find everything you need to know about shipping with ConaratiFreeze.

1. Shipping Locations
We currently offer shipping to all locations within the United States, including Alaska, Hawaii, and U.S. territories. Unfortunately, at this time, we do not offer international shipping. For customers located in the U.S., we provide a range of shipping options designed to suit different needs and delivery times.

2. Order Processing Time
Orders placed on https://conaratifreeze.com will be processed within 1-2 business days, excluding weekends and holidays. Once your order is confirmed, our warehouse team will pick, pack, and prepare your items for shipment. Orders placed after 3:00 PM EST or on weekends will be processed on the next business day.

Please note that while we strive to process orders as quickly as possible, certain high-demand periods (e.g., holidays, promotions) may result in longer processing times. We will notify you promptly if there are any unexpected delays.

3. Shipping Methods and Delivery Time
We offer multiple shipping options to ensure that you receive your order according to your preferences:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Next-Day Delivery: 1 business day (for orders placed before 12:00 PM local time)

Once your order is shipped, we will send you an email with tracking information so you can monitor your package’s progress. Please keep in mind that delivery times are estimates and can be affected by factors such as weather conditions, carrier delays, or regional challenges.

4. Shipping Costs
Shipping costs are determined by the size and weight of your order and the shipping method you select. The cost will be calculated at checkout based on your shipping address. We occasionally offer promotional free shipping offers, which will be clearly stated on our website.

5. Delivery Issues and Delays
If there are any delays or problems with the delivery of your order, please contact us immediately. We are here to assist you with any tracking issues, lost packages, or other delivery-related concerns. You can reach our customer support team via email at info@conaratifreeze.com or by phone at (860) 238-4111.

6. Shipping to P.O. Boxes, APO, or FPO Addresses
At this time, we do not ship to P.O. Boxes or APO/FPO addresses. Please provide a physical street address for all orders to ensure timely and accurate delivery.

7. Signature Requirement for Deliveries
For high-value orders, a signature may be required upon delivery. This is to ensure that your package is received by the intended recipient. If you are unavailable to sign for your order, the delivery carrier will leave instructions for how to reschedule delivery.

8. Damaged or Defective Items
If your order arrives damaged or contains defective items, please contact us immediately. We will arrange for a return or replacement of any damaged products at no additional cost to you. You may be required to send us photos of the damaged items to facilitate the return or replacement process.

9. Address Accuracy
Please ensure that the shipping address provided at checkout is complete and accurate. ConaratiFreeze is not responsible for delays or issues caused by incorrect or incomplete addresses. If you need to update your address after placing your order, please contact us immediately, and we will do our best to accommodate your request.

10. Tracking Your Order
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your package directly through the carrier’s website. If you encounter any issues with tracking your order, please reach out to us for assistance.

Customer Support
For any inquiries or concerns related to shipping, feel free to contact our customer service team at:

  • Phone: (860) 238-4111
  • Email: info@conaratifreeze.com Our customer service team is available Monday to Friday from 9:00 AM to 5:00 PM EST.

Thank you for choosing ConaratiFreeze for your laptop purchase. We are committed to providing you with the best possible shipping experience and ensuring that your products arrive quickly and safely.